Terms of Service

1. The client shall be fully responsible for the accuracy and correctness of the information provided when applying to Language Institutes and Universities around the world, and the client shall bear all financial and legal consequences that may arise as a result.

2. (Direct) commits to applying to Language Institutes and Universities as quickly as possible, and any delay in acceptance after submitting the application is not the responsibility of (Direct).

3. The service fees charged by (Direct) are non-refundable.

4. In the event of the loss of the client's documents due to an error or negligence by a third party (embassy, unified visa center, delivery companies, language institute), (Direct) does not bear any responsibility towards the client.

5. (Direct) does not bear any responsibility towards the client for any consequences that may occur to them at airports/language institutes/universities.

6. In the event of the client's failure to adhere to ethics and violation of the internal policy at (Language institution, University), (Direct) is not responsible for any action that may be taken against them by (Language institution, University).

7. The scheduling of classes in (Language institution, Universities) and any changes that may occur to it is the responsibility of (the Language institution or the university).

8. (Direct) is not responsible for compensating the client for any additional amounts the client may pay to Language institutes/universities/accommodation.

9. The language institute is responsible for selecting accommodation for the client, and (Direct) is not responsible for any consequences that may arise from that.

10. The cancellation and refund process for study abroad services is subject to (Direct) policy, and agreeing to these terms is an integral part of agreeing to Direct cancellation and refund policy.

11. This agreement is subject to the provisions of "Force Majeure", which exempts all parties from their obligations in the event of impossibility of performance due to circumstances beyond the control of both parties.

12. The cancellation request is submitted by filling out the "Refund Form", and the client can submit it through the approved communication channels (email, branches, WhatsApp) before the start of the study.

13. In the event of submitting a cancellation request 21 days or more before the start date of the study, the client is entitled to a refund of 85% of the paid tuition fees, excluding registration and insurance fees.

14. In the event of submitting a cancellation request within less than 21 days to 14 days from the start date of the study, the client is entitled to a refund of 80% of the paid tuition fees, excluding registration and insurance fees.

15. In the event of submitting a cancellation request within less than 14 days to 7 days from the start of the study, the client is entitled to a 70% refund of the paid tuition fees, excluding registration and insurance fees.

16. In the event of submitting a cancellation request less than 7 days before the start of the study, the client is not entitled to a refund of any of the fees paid, including the study fees.

17. In the event that the cancellation request is made after the start of the study, the student is not entitled to a refund of any of the tuition fees paid.

18. The client can use the canceled weeks as a credit for study weeks to be used within 12 months from the cancellation date, provided that the cancellation request is made at least 7 days before the start of the study week.

19. In the event that the cancellation request is due to the visa application being rejected, the client is entitled to a full refund of the tuition fees paid, provided that proof is submitted at least 7 days before the start of the study.

20. The payment refund process will be completed within 5 business days from the cancellation request date, and the amounts will be refunded using the same payment method the client used to place the order.

21. If the client chooses the refund method, whether it is a cash refund or a credit for days, they are not entitled to request a change in the method later.

22. In the event of canceling the accommodation reservation after payment, and within no less than 30 days, the equivalent of 14 days rent will be deducted from the reservation value, and the remaining paid accommodation fees will be refunded.

23. In the event that the request to cancel the accommodation (student) is made within less than 30 days from the specified start date of the reservation, none of the paid fees will be refunded.